Refund policy

Last updated: August 27, 2026

Returns

Returns are accepted only for confirmed factory defects, damage during delivery, or fulfillment errors, subject to this policy and applicable law.

Returns are not available where the correct product was delivered in proper condition.

How to start a return

Contact us before returning any item and provide your order details together with a clear unboxing video or a video clearly showing the reported defect or issue.

Video documentation is required for replacement requests so we can properly verify and assess the claim.

Do not send items back without prior confirmation from us.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.

Products confirmed to have a factory or manufacturing defect may be replaced within 30 days from the date of delivery, based on our courier's delivery record.

To qualify for replacement, the customer must provide a clear unboxing video or video showing the defect together with the relevant order information.

This replacement policy applies only to factory defects and does not cover damage caused by misuse, improper handling or installation, accidental damage, unauthorized modification or repair, or normal wear and tear.

For approved factory defect claims, we will shoulder the applicable return and replacement shipping costs.

Exceptions and non-returnable items

Items without a confirmed factory defect, delivery-related damage, fulfillment error, or other basis required by applicable law are not eligible for return.

Exchanges

Exchanges are available only for approved defective, damaged, or incorrect items, subject to product availability.

Refunds

Where a refund is required under applicable law or approved by us after inspection, we will notify you and process the refund through the applicable payment method.

Your bank or payment provider may require additional time to process and post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

To report a defective, damaged, or incorrect item or inquire about a return or replacement, please contact us at brossephilippines@gmail.com or use the contact details in our contact information policy.